Delete your Karnek account

How to delete your account

1. Log in at app.karnek.com, or in the Karnek mobile app.
2. Open Settings in the app, or Connect & Settings on the web dashboard.
3. Scroll to Delete account, enter your password and tap Delete my account, then confirm.

What happens to your data

• Any subscription is cancelled straight away, you are signed out, and your public profile and shared pages are taken down. An App Store subscription is billed by Apple, so cancel that one in your Apple ID settings.
• Your account then enters a 30 day grace period. If you change your mind, email [email protected] within those 30 days and we will restore it. Signing back in does not cancel the deletion.
• After the grace period your account and its data are scheduled for permanent deletion: your profile, connected trading accounts and their monitoring history, reports, alerts and settings.
• Records we are legally required to keep, such as invoices for paid subscriptions, are retained only for as long as tax law requires, then removed.
• To keep the free trial to one per person, we keep a scrambled code of each trading account number and payment method that was used. It cannot be turned back into the number and is used for nothing else. See our Privacy Policy.

Deleting some data without closing your account

You can ask us to delete specific data, for example one connected trading account and its monitoring history, while keeping the rest of your Karnek account:

1. Email [email protected] from the email address registered on your account.
2. Tell us which data you want removed.
3. We confirm and delete it within 30 days, except records we are legally required to keep, such as invoices.

Full details are in our Privacy Policy.